Printer Issues

1. Power and Connections:

• Make sure the printer is powered on.
• Verify that all cables (power and data/USB/network) are properly connected and secure.

2. Paper Supply:

• Check if the printer has thermal paper loaded.
• Replace the paper roll if it’s empty or near empty.
• Ensure the paper is loaded correctly, with the thermal side facing the right direction.

3. Printer Status:

• Look for any error lights or messages on the printer.
• Clear any paper jams by opening the printer cover and gently removing stuck paper.

4. Restart Devices:

• Restart the printer to reset it.
• If the printer is connected to a POS terminal, restart that as well.

5. Test Print:

• If possible, print a test receipt directly from the printer or POS system to verify functionality.